Return & Refund Policy

Last updated: August 8, 2026

At Vunorian, we want you to feel confident about your purchase. This policy explains how cancellations, returns, and refunds are handled.

1. Order Cancellations and Changes

You may request a cancellation or change before your order has entered processing, production, or shipment. Please contact us as soon as possible at service@vunorian.com. We will make reasonable efforts to accommodate your request, but we cannot guarantee a cancellation or change after fulfillment has begun.

If we successfully cancel the order before fulfillment, the amount paid for the cancelled items will be refunded to the original payment method. Once an order has shipped, it must be handled through the return process below.

2. 30-Day Return Window

You may request a return within 30 days after the order is delivered. To be eligible:

• The return request must be submitted within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in the condition in which it was received.
• The item must include its original packaging, tags, accessories, manuals, and other included components, where applicable.
• You must provide a valid order number or other proof of purchase.

We do not charge a restocking fee for approved returns.

3. Items That Cannot Be Returned

Unless required by applicable law, the following items are not eligible for return:

• Personalized, custom-made, or made-to-order products after production has begun;
• Personal care, hygiene, or intimate goods that have been opened or used;
• Gift cards;
• Items marked as final sale before purchase; and
• Items damaged through misuse, improper care, accident, unauthorized alteration, or normal wear and tear.

4. How to Request a Return

Email service@vunorian.com and include:

• Your order number;
• The name and email address used for the order;
• The item you wish to return and the reason for the return; and
• Clear photographs or video if the item is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and, where applicable, a prepaid return shipping label. Items returned without prior authorization may be refused. Do not return an item to the manufacturer or to the company address shown on our website unless our support team specifically instructs you to do so.

5. Return Shipping

For eligible, approved returns, Vunorian will provide a prepaid return shipping label where that service is available. You must use the label and return method we provide and ship the item within the period stated in the return instructions.

Original shipping charges, expedited charges, customs duties, and other optional delivery fees are not refundable unless the return results from our error, the item was damaged or defective upon arrival, or applicable law requires otherwise.

6. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. If an item is damaged, defective, incorrect, or missing, contact us promptly within the 30-day return window. Include your order number and supporting photographs or video. After reviewing the information, we may offer a replacement, refund, or another remedy as appropriate.

7. Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed approval and you have not received the refund, first check with your bank or payment provider and then contact us.

8. Exchanges

We do not guarantee direct exchanges. The fastest way to obtain a different item is generally to complete an approved return and place a new order. If an item arrived damaged, defective, or incorrect, contact us before placing another order.

9. Consumer Rights

This policy does not limit any mandatory rights or remedies available to you under applicable consumer protection law.

10. Contact

Email: service@vunorian.com

NICAI LIMITED
RM 27, 2/F, BLK A, KWAI SHING IND BLDG PH 1
36–40 TAI LIN PAI ROAD
KWAI CHUNG, HONG KONG