Privacy Policy

Last updated: August 8, 2026

This Privacy Policy explains how NICAI LIMITED, operating as Vunorian ("Vunorian," "we," "us," or "our"), collects, uses, discloses, and otherwise processes personal information when you visit or use vunorian.com, purchase from us, contact us, or otherwise interact with our services (collectively, the "Services").

Please read this policy carefully. If you do not agree with it, please do not use the Services. This policy may be supplemented by notices provided at the time personal information is collected.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, billing and shipping addresses, email address, and telephone number.
• Order information: products purchased or viewed, order number, transaction details, returns, refunds, and fulfillment information.
• Payment information: payment type, payment status, and limited billing details. Full payment card information is generally processed by our payment providers rather than stored directly by us.
• Account information: login details, saved preferences, and account activity.
• Customer support information: messages, reviews, photographs, videos, and other information you provide when contacting us.
• Device and usage information: IP address, browser type, device identifiers, cookie identifiers, pages viewed, referring pages, interactions, and approximate location inferred from IP address.
• Marketing information: communication preferences and engagement with emails or advertisements.

2. Sources of Personal Information

We collect information directly from you, automatically through the Services, and from third parties such as ecommerce platform providers, payment processors, analytics providers, advertising partners, fraud prevention providers, fulfillment partners, shipping carriers, and customer support providers.

3. How We Use Personal Information

We may use personal information to:

• Process payments, fulfill orders, arrange shipping, and manage returns and refunds;
• Create and maintain customer accounts;
• Communicate about orders, accounts, policy updates, and customer support requests;
• Provide, personalize, maintain, troubleshoot, and improve the Services;
• Detect, investigate, and prevent fraud, security incidents, abuse, and unlawful activity;
• Send marketing communications where permitted and manage your preferences;
• Measure advertising and understand how visitors use the Services;
• Comply with legal obligations, enforce our terms, and protect our rights and the rights of others; and
• Carry out other purposes disclosed to you or performed with your consent.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests that are not overridden by your rights, protect vital interests, or based on your consent. You may withdraw consent at any time, but withdrawal does not affect processing already carried out lawfully.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to operate the Site, remember preferences, understand usage, maintain security, measure performance, and support advertising.

You may manage cookies through browser settings and, where available, our cookie or privacy controls. Blocking some cookies may affect Site functionality. Where required by law, we will request consent before using non-essential cookies.

6. How We Disclose Personal Information

We may disclose personal information to:

• Ecommerce hosting and technology providers;
• Payment processors and fraud prevention providers;
• Suppliers, warehouses, fulfillment partners, and shipping carriers;
• Analytics, advertising, and marketing service providers;
• Customer support, communications, professional, and cloud service providers;
• Government authorities or other parties when required by law or necessary to protect rights, safety, and security;
• A buyer, investor, lender, adviser, or successor in connection with a business transaction; and
• Other parties at your direction or with your consent.

We do not disclose personal information to third parties for their own unrelated purposes except as described in this policy, with your direction or consent, or as permitted by law.

7. Targeted Advertising and Privacy Choices

Depending on the services we use, certain disclosures of identifiers and internet activity to advertising partners may be considered "sale," "sharing," or targeted advertising under some privacy laws, even when no money is exchanged. Where required, you may opt out through privacy controls made available on the Site or by contacting us. We will process legally valid browser-based opt-out preference signals where required by applicable law.

8. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may still receive non-promotional messages relating to your orders, account, or our ongoing business relationship.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide the Services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary based on the type of information and applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use caution when sending sensitive information and protect your account credentials.

11. International Data Transfers

We and our service providers may process personal information in countries other than the country where you live. Those countries may have different data protection laws. Where required, we use recognized safeguards for international transfers, such as contractual protections, adequacy decisions, or other lawful mechanisms.

12. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to processing; withdraw consent; opt out of certain targeted advertising, sale, or sharing; or appeal a decision concerning a privacy request.

To submit a request, email service@vunorian.com. We may need to verify your identity before completing the request. You may use an authorized agent where permitted by law. We will not discriminate against you for exercising applicable privacy rights.

You may also have the right to complain to your local data protection authority.

13. Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children below the age at which parental consent is required under applicable law. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

14. Third-Party Websites

The Services may link to third-party websites or services. We are not responsible for their privacy, security, or content. Please review their policies before providing personal information.

15. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, legal obligations, or other operational reasons. We will post the revised policy on this page and update the date above. We will provide additional notice where required by law.

16. Contact Us

For privacy questions or requests, contact:

Email: service@vunorian.com

NICAI LIMITED
RM 27, 2/F, BLK A, KWAI SHING IND BLDG PH 1
36–40 TAI LIN PAI ROAD
KWAI CHUNG, HONG KONG